FAQ

Nop we do not have physical store, only online store.

Your macbook model number is printed on the underside of your macbook, Model A**** if you're still not able to identify, you may have a look here www.istandstore.net/your-macbook-model(javascript:void(0)) or Contact us through Live chat

Delivery takes only 5-7 but usually only 5-6 business days to reach at your dootstep. Also if parcel failed to reach you within promised period, we will refund a certain amount as compensation. you may have a look here for more details. https://www.istandstore.net/shipping(javascript:void(0))

We provide free delivery within West Malaysia (Peninsular) and only rm 5 within East Malaysia.

Of course, once order placed, an order confirmation email will be sent to your mail box immediately, and theres a second email which is shipping confirmation consisting of tracking details will also be sent to you once your order has been shipped by us. for more information, you may have a look here: www.istandstore.net/shipping(javascript:void(0))

nop sorry, currently we only ship within Malaysia.

Absolutely, our payment gateway have SSL secure. For more information about SSL secure, you may have a look here. https://www.digicert.com/ssl/(https://www.digicert.com/ssl/)

Yes our payment gateway accept most credit/debit cards, eg: Visa & Mastercard.

Please double check the information being filled in or try again in a little while, but if you still can't make the payment, please opt for cash payment and contact us so we can manage your order manually.

Yes you can, please contact/email us within 1 hour of purchase. Our apologies that if order being placed has been more than 1 hour, it cant be cancelled anymore.

We do not accept exchange/return/refund unless it is quality issue or wrong model/item being sent by us, we will resend a new replacement and let you keep the current one most of the time or return to us at zero cost as we will bear for all the charges. For more information, you may have a look here: www.istandstore.net/t-c(javascript:void(0))