FAQ

Does iStand has a physical store?


Nop we do not have physical store, only online store.




How long does the delivery take?


Delivery takes only 5-7 but usually only 5-6 business days to reach at your dootstep. Also if parcel failed to reach you within promised period, we will refund a certain amount as compensation. you may have a look here for more details. https://www.istandstore.net/shipping




How much is the delivery fee?


We provide free delivery within West Malaysia (Peninsular) and only rm 5 within East Malaysia.




Do you ship to other countries?


nop sorry, currently we only ship within Malaysia.




Is your payment method safe?


Absolutely, our payment gateway have SSL secure. For more information about SSL secure, you may have a look here. https://www.digicert.com/ssl/




What is my macbook model?



Your macbook model number is printed on the underside of your macbook, Model A****
if you're still not able to identify, you may have a look here www.istandstore.net/your-macbook-model or Contact us through Live chat




Can i cancel my order?


Yes you can, please contact/email us within 1 hour of purchase. Our apologies that if order being placed has been more than 1 hour, it cant be cancelled anymore.




Will i get any updates for my order?


Of course, once order placed, an order confirmation email will be sent to your mail box immediately, and theres a second email which is shipping confirmation consisting of tracking details will also be sent to you once your order has been shipped by us. for more information, you may have a look here: www.istandstore.net/shipping




Does iStand accept credit cards?


Yes our payment gateway accept most credit/debit cards, eg: Visa & Mastercard.




Can i return or exchange my items?


We do not accept exchange/return/refund unless it is quality issue or wrong model/item being sent by us, we will resend a new replacement and let you keep the current one most of the time or return to us at zero cost as we will bear for all the charges. For more information, you may have a look here: www.istandstore.net/t-c




What should i do if the payment is not accepted?


Please double check the information being filled in or try again in a little while, but if you still can't make the payment, please opt for cash payment and contact us so we can manage your order manually.